How to Cancel Kajabi Without Losing Members or Revenue

Why the order matters

Cancelling your Kajabi plan is the last step of leaving, not the first. If you're moving to Whop, this is the final stage of our full Kajabi to Whop migration guide; if you're going elsewhere, the order is the same.

Three things in Kajabi's help center make the order matter:

• Cancelling ends access to your account, site and content at the end of your current billing or trial period. Customers can no longer log in, email campaigns stop, and any custom domain is disconnected automatically.
• Cancelling does not cancel your customers' subscriptions or payment plans. They keep being charged until you cancel each one.
• Kajabi may delete customer data 90 days after your account terminates.

So you export first, move your paying members second, point your links elsewhere third, and cancel last. Menu paths below come from Kajabi's help center, checked on October 3, 2026.

Before you start

Gather four facts before you touch anything.

• Your renewal date and billing period. Both are in Settings, under Subscription & Billing. Yearly plans aren't refunded after your first 30 days, so the renewal date sets your deadline.
• Whether you're within 30 days of your first-ever Kajabi charge. If you are, you can still get a full refund.
• How your members pay. The Provider column in your Subscriptions export shows Kajabi Payments, Stripe or PayPal for each subscriber.
• Where your domain is registered, so you can set up forwarding later.

If you're on a legacy plan, don't switch plans or park the account to save money on the way out without reading the parking section below. Kajabi says leaving a legacy plan is permanent.

Step 1: Export everything

Get every file out while your plan is active. Export your contacts, subscriptions, payment plans and a purchase report for each offer, download your course videos lesson by lesson, and copy the things Kajabi can't export, such as email sequences and blog posts.

If you're moving to Whop, line up an email tool before you cancel, because your Kajabi email campaigns stop with your plan. As of October 3, 2026, Whop has no built-in email marketing (no broadcasts, sequences or segments). It sends welcome and goodbye messages with an optional email copy, transactional emails and forum posts by email, so newsletters and sequences need an email app from Whop's App Store or your own email tool. Whop websites have no built-in blog either.

The contacts download link expires after 3 days, so download each file as it arrives. Our Kajabi export guide has the exact menus for every file, plus a checklist to confirm nothing is missing.

Step 2: Move paying members and stop their Kajabi billing

This step protects your revenue. Every active subscriber needs a new home before you cancel, and each Kajabi subscription needs to end exactly once.

Members billed through your own Stripe account have real Stripe subscriptions. If you're moving to Whop, Whop Migrations moves active and trialing card subscriptions of $1 or more that have an email, keeps each renewal date, and schedules the old Stripe subscription to cancel at the end of its period. Stripe sends each customer a cancellation notice, so tell members before you run it. Keep Stripe connected to Kajabi until Whop's migration report shows every subscription has moved.

Members billed through Kajabi Payments or PayPal have to re-subscribe, because Kajabi documents no way to move those subscriptions out. On Whop, our free member migration tool sets up a matching plan with a free trial that ends on each member's next Kajabi payment date. Once a member has joined, end their Kajabi billing:

1. In Kajabi, open Sales, then Payments, then Subscriptions.
2. Open the menu next to the member's subscription and choose Cancel Payments.
3. Choose End of the Current Billing Period, so they keep access until the date they've paid for.
4. Click Cancel Payments to confirm.

Only do this after the member has moved. Kajabi says a cancelled subscription can't be reinstated; the customer would have to buy again. Our guide to moving subscriptions to Whop covers deadlines and reminders, and our member announcement templates give you the wording.

Payment plans that are partway through need a decision. You can let them finish before you cancel, or end the remaining installments and give those buyers free access on your new platform. A third option is parking Kajabi for $29 a month while the last installments run: Kajabi says subscription payments keep processing on a parked account, but confirm with Kajabi support that this covers your payment plans before you rely on it.

Step 3: Point your domain and links somewhere else

When your plan ends, Kajabi disconnects any custom domain you connected, and every sales page, checkout and login link on it stops working. The domain registration itself stays with your registrar; Kajabi only stops pointing it at your site.

Decide where visitors should land. If you're moving to Whop, Whop Websites (live since August 2026) hosts a site free at a whop.site address, with Whop checkout built in. You can build it from a blueprint, with Whop's AI or in code. Since October 2, 2026 you can also paste a URL for Whop's AI to rebuild a site's public pages, so try it on your Kajabi pages before they go offline and check the result; it doesn't move members, billing or your domain.

Using your own domain on a Whop website currently goes through Whop's Domains API, not a dashboard setting. Until that's set up, the simplest option is URL forwarding at your registrar, from your domain or the subdomain you used for Kajabi to your whop.site address or Whop store page. You can also point it at a site you control that links to Whop.

Make the switch when your Kajabi pages no longer need to be live, usually the day you cancel. Then update the links in your bio, email signature, video descriptions, podcast notes, pinned posts, ads and affiliate materials. If you only ever used Kajabi's own subdomain, you can't redirect it, so update those links before you cancel.

Step 4: Cancel your Kajabi plan

With members moved and links updated, cancel the plan.

1. From the Kajabi dashboard, click your name in the top right corner and choose Account Settings.
2. Click Subscription in the sidebar.
3. Under Overview, click Change plan. On some plans the button says Upgrade plan.
4. Scroll to "No longer happy with Kajabi?" and click Cancel subscription.
5. Follow the remaining steps to confirm.

If you don't see a Cancel subscription option, check the top of the Subscription page for a banner saying your account is already scheduled to cancel. Kajabi's help article also links a direct cancellation page for plan types, such as some legacy plans, that don't show the button.

Cancellation takes effect at the end of your current billing or trial period, and you can undo it until then: go back to Subscription and click Reinstate account, then Confirm subscription. If you're within 30 days of your first-ever charge, email billing@kajabi.com in that window to ask for the full refund Kajabi's terms promise. If you earn commissions as a Kajabi Partner, they stop when you cancel.

Step 5: Clean up after the plan ends

Kajabi keeps a limited login open after cancellation so you can manage payments. Use it.

• Open Payments, then Subscriptions, and filter by status. Cancel anything still Active, and check for Pending Cancellation entries you didn't expect.
• Handle late refund requests and disputes from the same Payments area; Kajabi says this works for Kajabi Payments, Stripe and PayPal.
• Keep your exported files. Kajabi may delete customer data 90 days after the account terminates, and it emails reminders 14 and 7 days before the final deletion date.
• If you want your data removed rather than left to expire, submit Kajabi's Data Rights Request form. Deletion is permanent, and Kajabi says it completes within privacy-law timelines, giving 30 days as an example.

Yearly plans and refunds

Kajabi's refund window is short. Its terms give a full, no-questions refund within 30 days of your first charge. After that, all payments are nonrefundable, and Kajabi offers no refunds or credits for partly used subscriptions.

For a yearly plan, that means cancelling mid-year doesn't return the unused months. You keep full access until the end of the period, which you can use for an unhurried migration. Set a reminder a month before your renewal date, because Kajabi's help center says yearly renewals bill at its current published price, with no price lock. One r/kajabi user described being billed for a full year they no longer wanted after missing the 30-day window.

Our Kajabi pricing page shows what each plan costs monthly and yearly, if you're deciding whether to stay on a cheaper plan instead.

Should you park instead of cancelling?

Parking pauses your Kajabi account for $29 a month plus tax. It suits a short gap, not a permanent move.

While parked, your site is offline, customers can't reach products they bought, and you can't build or edit anything. Subscription payments keep processing, so pause customer subscriptions first unless you mean to keep charging them. Parking cancels your current plan, forfeits any months left on a yearly plan, cancels account discounts and permanently gives up legacy pricing. To come back, you subscribe to a current plan.

Parking can make sense if a few payments are still due (see the caveat in step 2), or if you might return to Kajabi. If you've moved for good, cancelling costs nothing and parking costs $348 a year. If you haven't picked a destination yet, look at Kajabi alternatives compared on cost or the Whop vs Kajabi feature comparison before you decide.

Troubleshooting

These problems usually trace back to doing the steps above out of order.